How do I order a smartcard QR reader?
If you're ordering a new reader because the battery has died in your current reader, you can just replace the batteries instead. You'll need to open the back of the reader with a small screwdriver and replace the two AAA batteries.
To order a new smartcard QR reader you'll need to be an administrator.
Administrators can follow these steps to order a new reader:
- Select 'Administration' then 'Manage users'
- Select the User ID who needs a new smartcard reader
- Scroll down the page and under their details select 'Edit roles/smartcard', then select 'Order new Smartcard Reader'
- Select the address to send the smartcard to, then click 'Continue' followed by 'Confirm'
- If you have dual administration active this may need to be approved by another user
If it's just a reader you need, you don't need to order a new smartcard. But if you also need a new smartcard, you can find the steps to order one here.
If you need to order a smartcard QR reader to your home address, please visit this page: Order a QR reader to a home address