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How do I view or cancel a standing order?


To view or cancel a standing order:

  1. Select 'Payments' from the left hand menu. This will open the 'Make payments' screen.

  2. Select 'Standing orders',  this will open a list of accounts. To change the number of accounts displayed, select 'Go' from the drop-down menu. To search for an account not listed, select 'Search for an account', enter your search criteria and select 'Search'.

  3. Select an account to see a list of the standing orders associated with this account. To view the details for a specific standing order, select the originator name.

  4. Select 'Cancel standing order' - or 'Back' to return to the previous screen.

  5. Use your Smartcard to complete the cancellation.

Cancellation takes two working days to take effect.

If a payment on your standing order is due within the next two working days, you'll need to contact your customer support team to cancel it.

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