Your selected question
Q:
I don't have the payment reference, what should I do?
A:
We suggest you do an Advanced search and select ‘Search by payment type / payment status', then:
- Enter a date range that includes the input date of the payment you're searching for.
- Choose either option two (beneficiary/originator name) or option four (user ID).
- Select Search.
- A list of all payments meeting the search criteria will now be visible.