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How do I progress an incomplete payment?


A payment will move into 'incomplete' status if you’ve clicked the option of ‘save for later’ when creating a payment or you've imported a payment that contains an error.

To find your incomplete payments:

  1. Click ‘Payment summary’ from the ‘Payments’ menu.
  2. Under 'Customer to action', look for the 'Incomplete' row.
  3. In this row, click the volume button for the appropriate payment type. You'll see the first payment listed is incomplete. 
  4. This will list any incomplete payments of this payment type.
  5. Select the appropriate payment reference, then click ‘edit payment details’.

You’ll now be able to continue with the payment, submitting and approving it in the usual way.

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