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Q:
How do I progress an incomplete payment?
A:
A payment will move into 'incomplete' status if you’ve clicked the option of ‘save for later’ when creating a payment or you've imported a payment that contains an error.
To find your incomplete payments:
- Click ‘Payment summary’ from the ‘Payments’ menu.
- Under 'Customer to action', look for the 'Incomplete' row.
- In this row, click the volume button for the appropriate payment type. You'll see the first payment listed is incomplete.
- This will list any incomplete payments of this payment type.
- Select the appropriate payment reference, then click ‘edit payment details’.
You’ll now be able to continue with the payment, submitting and approving it in the usual way.