Most commonly asked questions
- I have cancelled a template but I can still see it under Manage Templates. How can I delete this?
- My template has a status of ‘Unchecked’. What does this mean?
- How do I rerun a confirmation of payee name check that's expired on a template?
- Can I set the system up so that only some of my templates need checking?
- How do I activate an unchecked a template?
- What does suspending a template do?
- When I create or edit a payment from my template there’s a flag that says ‘Checked by’. What does this mean?
- What are charges options and how can I use them on my templates?
- What does this warning mean? ‘The Template reference you've entered is not unique. Please enter a unique Template reference.’
- I’ve just created a template, but it isn’t showing in the list for me to use. Why not?