Most commonly asked questions
- Can I amend errors on an imported payment file?
- My import file has a status of 'Imported successfully' -what does this mean?
- What extension should my import file have?
- What does this import error message mean? ‘Your preferences do not permit payments to the selected destination country’
- How can I check the status of my imported payments?
- My import file has a status of 'Imported with errors' -what does this mean?
- What does this import error message mean? ‘This file may be a duplicate of one recently imported. Please check before importing it.’
- What does the payment type ‘PART’ mean?
- What does this import file error message mean? “The beneficiary has switched to a new bank and payments can no longer be made to this account.”
- What do I do when I get this error message: "Your imported record contains invalid characters"?