Your selected question
Q:
How do I cancel a Direct Debit?
A:
Here are the steps to cancel a Direct Debit in Bankline:
- In the 'Payments' menu, go to 'Direct Debits'
- Under 'Domestic Direct Debits', select 'List accounts'
- Select the account the Direct Debit leaves from
- Find and select the Direct Debit you want to cancel
- Select 'Cancel Direct Debit'
- You'll then need to approve this with your Smartcard
Cancellation takes two working days to take effect.
Handy tip: you can only cancel active direct debits.
If you're not able to cancel a Direct Debit on Bankline, please contact your customer service team and they'll be able to help you.