Most commonly asked questions
- How do I authorise with my smartcard and QR reader?
- What's a SEPA payment?
- For which countries must the beneficiary address details be completed for international payments?
- What does this error message mean?‘The Bank Identification Code is not valid for this country. Please change the payment type / destination if you wish to proceed.’
- How do I cancel a payment I've made in Bankline?
- What is a credit account narrative?
- What are the cut off times for standard domestic payments?
- Can I cancel a Faster Payment after I’ve authorised it?
- How do I make EUR payments SEPA-compliant?
- How do I use my Smartcard and reader?