Most commonly asked questions
- What is a CHAPS payment?
- What is the difference between Faster Payment and CHAPS?
- What does this error message mean?‘The Bank Identification Code is not valid for this country. Please change the payment type / destination if you wish to proceed.’
- Can I cancel a Faster Payment after I’ve authorised it?
- How do I authorise with my smartcard and QR reader?
- For which countries must the beneficiary address details be completed for international payments?
- What is a Faster Payment?
- What is a credit account narrative?
- Can I see the reason a payment was rejected?
- Can I set up or amend Direct Debits?