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Q:

How do I create alerts for expired payments?

A:

When you opt to receive alerts for expired payments, you’ll receive one alert the morning after they expired showing the number of payments.

To manage alerts, you’ll need the ‘Manage alerts’ privilege. If you can’t see this option, you’ll need an administrator to give you access. If you are an administrator, you can take a look at this FAQ:

How do I assign the manage alerts feature to a user?

Once you have the privilege, you can follow these steps:

  1. Click ‘Administration’ followed by ‘Manage alerts’
  2. Select ‘Yes’ next to ‘Send alerts to the user who initiated the event’ if you want the user who keyed the payment to get the alert and/or enter the user ID of the nominated user you’d like to receive these notifications. If you change the name in the nominated user field, this user will receive all active alerts and replace the previous user
  3. Tick ‘Expired payments’ from the list
  4. Click ‘Continue’ and then ‘Confirm’

You’ll need to approve any changes with your smartcard and if you have dual administration switched on, you may need another administrator to approve this change.

To ensure users receive the right alerts, make sure their email addresses are up to date under ‘Manage users’.

Back to manage alerts FAQs

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