Most commonly asked questions
- What should I do if I don't recognise a payment that's been made in Bankline?
- What if I receive an email that claims to be from the bank and tells me to disclose, confirm or update my Bankline login details?
- I'm being asked to change my PIN and password and authorise this with a Smartcard security code. Should I do it?
- Can I customise Bankline to reduce the risk of fraudulent transactions?
- Is it acceptable to allow different employees to share an individual Bankline user ID?
- What if someone calls me claiming to be the bank and asks for my Bankline login details?
- Why can I see the web chat icon when I try to print?
- A number of unusual screens have appeared in Bankline and the system is running much slower than usual. What should I do?
- What's phishing?
- What's vishing?