Most commonly asked questions
- What if I receive an email that claims to be from the bank and tells me to disclose, confirm or update my Bankline login details?
- What is TLS 1.2?
- I'm being asked to change my PIN and password and authorise this with a Smartcard security code. Should I do it?
- Is it acceptable to allow different employees to share an individual Bankline user ID?
- What if someone calls me claiming to be the bank and asks for my Bankline login details?
- Why can I see the web chat icon when I try to print?
- Where can I learn more about staying safe when using Bankline?
- Can I customise Bankline to reduce the risk of fraudulent transactions?
- A number of unusual screens have appeared in Bankline and the system is running much slower than usual. What should I do?
- Updating your web browser from IE 10