Your selected question
Q:
How do I use my Smartcard and reader?
A:
Whenever smartcard authorisation is required, you'll be presented with a QR code to scan. To complete an authorisation, follow these steps:
- Insert your card into the reader (with the chip down and facing you) to switch it on
- It will default to the camera view, scan the QR code on your screen using the reader. If you're having trouble scanning the QR code, see our troubleshooting tips
- Once scanned, your reader will ask you to confirm what you're approving. Once you're happy the details are correct, click 'OK' on your reader
- You'll now be asked to enter your smartcard PIN, enter this and press 'OK'
- Your reader will give you a 10 digit code, enter this into the boxes on your Bankline approval screen