Most commonly asked questions
- Why are my CHAPS payments still in processing?
- I have the privilege to view payment summaries, but I can’t see the Authorisation summary. Why not?
- How do I grant access to the payment summary screens?
- How are export files formatted?
- Which payments are included in the Payment summary?
- What does the Payment summary show?
- What is ‘Funds check date’?
- What does an Authorisation summary view show?
- What is ‘Incremental export’?
- Why can’t I export payment advices or payment records?