Most commonly asked questions
- How can I check the status of my imported payments?
- How do I release an import file?
- What does this import error message mean? ‘Your preferences do not permit payments to the selected destination country’
- What does this import error message mean? ‘This file may be a duplicate of one recently imported. Please check before importing it.’
- My import file has a status of ‘Rejected’ -what does this mean?
- How do I view errors on incomplete payment and transfer instructions?
- How do I view imported files?
- My import file has a status of 'Imported with errors' -what does this mean?
- What do I do when I get this error message: "Your imported record contains invalid characters"?
- What extension should my import file have?