Most commonly asked questions
- Why can't I authorise a payment I'm viewing?
- What happens if I input my PIN incorrectly?
- How do I activate my Smartcard?
- How do I order a Bankline Smartcard and reader for a new user?
- What are smartcards and smartcard readers used for?
- What do the payment abbreviations mean in the approval screens in Bankline?
- What is the cost of a replacement smartcard and reader?
- What does 'clear authorisation' mean?
- What are the rules for editing submitted payments?
- What if my reader is damaged by accident?