Most commonly asked questions
- Why does my payment have a status of ‘Held checking funds’ when my cleared balance shows the account has sufficient funds?
- How do I know if a payment has been successful?
- What does 'clear authorisation' mean?
- How do I activate my Smartcard?
- What do the payment abbreviations mean in the approval screens in Bankline?
- What is the cost of a replacement smartcard and reader?
- When and how will I receive my Smartcard and card reader?
- What are individual payment authorisation limits and how do I set them?
- What does ‘Date payment committed’ mean?
- What if my reader is damaged by accident?