Most commonly asked questions
- How do I use my Smartcard and reader?
- How do I authorise or approve a payment or transfer?
- What do the different payment authorisation statuses mean?
- How do I order a Bankline Smartcard and reader for a new user?
- How do I use my Smartcard and card reader to approve a payment or transfer?
- Can I use someone else’s Smartcard reader?
- Can I see the reason a payment was rejected?
- What are smartcards and smartcard readers used for?
- Which card do I need to use with my card reader?
- Why does my payment have a status of ‘Held checking funds’ when my cleared balance shows the account has sufficient funds?