Most commonly asked questions
- How do I order a Smartcard and/or reader?
- How do I use my Smartcard and reader?
- What do the different payment authorisation statuses mean?
- How do I authorise or approve a payment or transfer?
- How do I use my Smartcard and card reader to approve a payment or transfer?
- Can I see the reason a payment was rejected?
- What are Smartcards and Smartcard readers used for?
- What happens if I input my PIN incorrectly?
- What are the different payment types in awaiting authorisation?
- Can I use someone else’s Smartcard reader?