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How do I cancel a SEPA Direct Debit Batch?


A Batch can only be cancelled if the Batch status is Future dated, and the Batch is in an Accepted status File.

The user performing the cancellation must have a Role assigned to them that contains the SEPA DDO Cancel file privilege. 

Batch cancellation is not subject to dual file authorisation. 

  1. Navigate to File enquiry.
  2. Using enquiry option 1, locate the File which contains the Batch to cancel.
  3. From the File details screen, click on the underlined Batch ID link of the Batch to cancel.
  4. The Batch details screen shows. If the Batch status is Future dated then it may be cancelled. Click on the Cancel batch button.
  5. Confirm batch cancellation screen shows with details of the batch to be cancelled. Click Continue if you are sure you wish to cancel the Batch.

The smartcard authorisation screen is displayed. You need to authorise your action using your smartcard and reader.

Smartcard Authorisation

  1. Batch cancellation requested screen shows. The cancellation will take up to 10 minutes to be processed, and then the Batch status will change to Cancelled. This change in status can be confirmed using the File enquiry option.

All Collections within the batch will also be cancelled.

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