Your selected question

Q:

Who do I contact for help with Bankline?

A:

Webchat can provide support on all Bankline queries. Just click on the ‘Webchat’ button that appears at the top of your Bankline pages and on your login screen.

Here's what the webchat button looks like:

Old BL NW Webchat Button 

Because of the Coronavirus pandemic and the changes to our team's working environment, we strongly encourage you to use our online help and webchat. 

The Bankline helpdesk is still here to support with urgent queries, but we're experiencing extremely high call volumes and wait times will be much longer than usual. Please only call if you need urgent support.

If you're looking for support to help your business during this time, please visit our coronavirus support page.

And you can also find answers to key Bankline questions that may be useful under the current circumstances here.

If you have an urgent query: 

For support with: Contact details:
  • Logging into Bankline  
  • Managing Bankline users and roles  
  • Bankline payments  
  • Managing accounts on Bankline  
  • Using the features of Bankline  
  • How to find information in Bankline  
  • Bulk payments and templates  
  • Bankline Mobile queries 

You can call the Bankline helpdesk on: 0345 300 2942

If calling from abroad: 0044 131 278 0057  

Lines are open Monday to Friday, 8am to 6pm.

 

For support with: Contact details:
  • Balances and statements  
  • Historic statements  
  • Payments that are “held awaiting funds”  
  • Creating and amending standing orders  
  • Stopping cheques  
  • Recalling faster payments

You can call us on: 0345 366 5592

If calling from overseas: 0044 2890 538 459

The team are available Monday to Friday, 8:30am to 5:30pm.

 

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