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Bankline support during the coronavirus (Covid-19) outbreak


If you're concerned about the impact of coronavirus on your business, our teams are here to support you. You can find answers to questions and full information about the support we can provide here:

Bankline specific support

In the links below you'll find answers to key Bankline questions and support you may find useful during this time.

You can also connect with us by clicking the 'Message us' button on our Bankline webpages and within your Bankline session.

Help logging in:

How do I reset my password?

What should I do if the password reset option doesn’t accept my email address?


Help with Bankline admin and working from home:

How do I order Smartcards to a home address for users working from home?

How do I register a third party account on Bankline?

Due to the current situation, we need you to email the third party form to us, instead of posting it.

What email address should I send requests and queries too?


Help with payments

How do I search for a payment?


Be aware of scammers

Fraudsters are exploiting the spread of Coronavirus to facilitate various types of fraud and cyber-attacks.

Be alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about Coronavirus.

Trusted organisations will NEVER ask you for your full PIN, password or card reader codes, or ask you to move money from your account. Please share this advice with your staff and colleagues.

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