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How do I reset my Bankline log in password?


If you’ve locked your account but you still know your log in password, your administrator can reinstate your access. Once they've done this, you'll be able to carry on using the same log in details.

If you've locked or forgotten the PIN for your smartcard, see What should I do if I've locked the PIN for my smartcard?

To reset your password follow these steps, or watch the video below:

  1. On the log in page, where you enter your password, click the ‘request an activation code’ link.*
  2. Enter your email address (the one that your adminstrator set you up with on Bankline)**
  3. Wait 30 minutes to receive your activation code, remember to check your spam folder in case its landed in there
  4. Log in again using your Customer ID, User ID, activation code and smartcard. You'll then be asked to create new login details

*If you can't see the link, or you can't click on it, contact your Bankline administrator. They can send you an activation code. They also have the option to turn on the 'automated PIN/password reset', so you can reset it yourself in future.

** If your email address isn't recognised, you'll need your administrator to check and update this. I'm trying to request an activation code but it won't accept my email address, what should I do?

Tips for once you have your activation code

  • Passwords must be 6-20 characters with at least one number and one letter, but no special characters. They aren't case sensitive
  • PINs (used for additional Bankline services - this is not your smartcard PIN) must be four digits. You can't use ascending or descending number sequences or have the same number more than twice in a row
  • Your activation code is made up of 10 digits. You'll enter the first five digits in one box and the second in another

If you're unsure who your Bankline administrator is, see How do I identify my Bankline administrator?

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