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Q:

What will the new Bankline screens look like with QR codes?

A:

If we've emailed you to say that QR functionality is now enabled on your Bankline profile, you'll need to use your new card reader to scan QR codes in order to: 

  • Log in 
  • Approve payments 
  • Make certain administrative and security changes 

Here is what the new log in screen will look like...

When you use the QR reader to log in for the first time

UBN FirstTime QR LoginScreen

When you use the QR reader to log in after the first time

UBN Normal QR LoginScreen

Remember, you'll need your Smartcard, card reader and Smartcard PIN to log into Bankline.

If you need help using your new QR reader or have any queries about this change, you can contact our dedicated team by calling 0345 300 2942 and selecting option 5, for PSD2 queries. 

Relay UK: 18001 0345 300 2942

Lines are open 8am to 6pm, Monday to Friday. Calls may be recorded.

If you'd like more guidance on how to use your new card reader you can find it here: how to use my new card reader

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