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Q:

How do I authorise actions using my Smartcard and card reader?

A:

Whenever you need to approve something with your smartcard, you'll be presented with a QR code to scan. To authorise something with your smartcard, follow these steps:

  1. Insert your card into the reader (with the chip down and facing you) to switch it on 
  2. It will default to the camera view, scan the QR code on your screen using the reader, making sure you keep the code within the red markers 
  3. Once scanned, your reader will ask you to confirm what you're approving. Once you're happy the details are correct, click 'OK' on your reader 
  4. You'll now be asked to enter your smartcard PIN, enter this and press 'OK' 
  5. Your reader will give you a 10 digit code, enter this into the boxes on your Bankline approval screen

If you've locked or suspended your smartcard, you can find help here.

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