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Q:

How do I re-activate a user who is locked out of Bankline?

A:

First, check the user's status on the 'Manage Users' screen. If they have the status 'disabled',  it means they're locked out of Bankline and need re-activating.

To help them regain access you can use the following options:

To reactivate a user (re-instating their current PIN and password)

  1. From the manage users screen select the User ID
  2. Scroll to the bottom of the page and click 'Reinstate user', followed by 'Confrim'
  3. If your organisation uses dual administration you may need a second administrator to approve this
  4. The user can then log in with their existing PIN and password

To reactivate a user who has forgotten their current PIN and password

  1. From the manage users screen select the User ID
  2. Scroll to the bottom of the page and click 'Order new activation code', followed by 'Confirm'
  3. If your organisation uses dual administration you may need a second administrator to approve this
  4. Once confirmed, the user will immediately receive an activation code by email, which they can use to create a new PIN and password to log in

If your organisation has enabled the automated PIN/Password reset, users can order a new activation code from the Bankline login screen, as long as they know their existing Bankline user email address.

If it's not enabled, but you'd like to use it, see 'How do I manage the 'Automated PIN/Password reset' administration setting?'

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