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What's an activation code?


Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. 

Activation codes expire after 21 days. If your code has expired, your user status will be 'Activation code locked'. The best thing to do is ask your administrator to order you a new code.

Alternatively they can reactivate your previous code, but this will only stay active for 24 hours.

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