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Q:
How do I order a replacement smartcard QR reader?
A:
To order a replacement smartcard QR reader you'll need to be an administrator.
Administrators can follow these steps to order a new reader:
- Select 'Administration' then 'Manage users'
- Select the User ID who needs a new smartcard reader
- Scroll down the page and under their details select 'Edit roles/smartcard', then select 'Order new Smartcard Reader'
- Select the address to send the smartcard to, then click 'Continue' followed by 'Confirm'
- If you have dual administration active this may need to be approved by another user
If it's just a reader you need, you don't need to order a new smartcard. But if you also need a new smartcard, you can find the steps to order one here.