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What are the 'faster payment reject and return reason codes'?

A:

Faster Payments can be rejected for a number of reasons. The following 'reject and return reason codes’ may help you understand what's happened, and what to do next.

 Reject and return reason codes

Code Description
1100 The payment has been rejected. We do not have any further information regarding the reason why this
payment has been rejected. Please check the recipient account details are correct and try again. If you
continue to experience difficulties please contact the payee.
1114 The payment has been rejected due to an invalid sort code/account number combination. Please
check the recipient account details and amend where necessary prior to trying again. If you continue to
experience difficulties please contact the payee.
1160 The payment has been rejected because the beneficiary account has been closed. Please contact the
payee for further information.
1161 The payment has been rejected by the receiving bank. We do not have any further information
regarding the reason why this payment has been rejected. Please contact the payee for further
information.
1162 The payment has been rejected by the receiving bank because the beneficiary account name does not
match the beneficiary account number. Please check the recipient account details and amend where
necessary prior to trying again. If you continue to experience difficulties please contact the payee.
1163 The payment has been rejected by the receiving bank because the receiving account cannot be
identified without a Payee Reference. Please check the recipient details and amend where necessary
prior to trying again. If you continue to experience difficulties please contact the payee.
1164 The payment has been rejected by the receiving bank due to reference information field being
incorrect. Please check the recipient details and amend where necessary prior to trying again. If you
continue to experience difficulties please contact the payee.
1165 The payment has been rejected by the receiving bank because the receiving account is not in the
currency quoted. Please contact the payee for further information.
1166 The payment has been rejected by the receiving bank because the receiving account is no longer
valid. Please check the recipient account details and amend where necessary prior to trying again. If
you continue to experience difficulties please contact the payee.
1167, 1168 or 1169 The payment has been rejected by the receiving bank and the reason is not specified. Please contact
the payee for further information.
1170 The payment has been rejected by the receiving bank as the Terms and Conditions of the payee
account do not permit crediting of these funds. Please check the recipient account details and amend
where necessary prior to trying again. If you continue to experience difficulties please contact the
payee.
1171 The payment has been rejected by the receiving bank as the beneficiary name is not present. Please
check the recipient account details and amend where necessary prior to trying again. If you continue to
experience difficulties please contact the payee.
1176 The payment has been rejected due to an unknown sort code/account number. Please check the
recipient account details and amend where necessary prior to trying again. If you continue to
experience difficulties please contact the payee.
1177 The payment has been rejected because the beneficiary account has been closed. Please contact the
payee for further information.
1178 The payment has been rejected. We do not have any further information regarding the reason why this
payment has been rejected. Please contact the payee for further information.
1180 The payment has been rejected because the receiving account is no longer valid. Please check the
recipient account details and amend where necessary prior to trying again. If you continue to
experience difficulties please contact the payee.
All others
including 99NN		 The payment has encountered a technical failure. It will be re-processed automatically.
00000001 The payment has been returned by the receiving bank due to an invalid sort code/account number
combination. Please check that the recipient account details are correct and amend where necessary
prior to trying again. If you continue to experience difficulties please contact the payee.
00000002 The payment has been returned by the receiving bank because the beneficiary account has been
closed. Please contact the payee for further information.
00000003 The payment has been returned by the receiving bank. We do not have any further information
regarding the reason why this payment has been returned. Please contact the payee for further
information.
00000004 The payment has been returned by the receiving bank and the reason is not specified. Please contact
the payee for further information.
00000005 The payment has been returned by the receiving bank because the receiving account cannot be
identified without a Payee Reference. Please check that the recipient details are correct and amend
where necessary prior to trying again. If you continue to experience difficulties please contact the
payee.
00000006 The payment has been returned by the receiving bank because the beneficiary account name does
not match the beneficiary account number. Please check the recipient details are correct and amend
where necessary prior to trying again. If you continue to experience difficulties please contact the
payee.
00000007 The payment has been returned by the receiving bank at the request of the sender.
00000008 The payment has been returned by the receiving bank because the receiving account is not in the
currency quoted. Please check that the recipient details are correct and amend where necessary prior
to trying again. If you continue to experience difficulties please contact the payee.
00000009 The payment has been returned by the receiving bank because the recipient has instructed the
payment to be returned. Please contact the payee for further information.
00000010 The payment has been returned by the receiving bank as the Terms and Conditions of the payee account do not permit crediting of these funds. Please check that the recipient details are correct and amend where necessary prior to trying again. If you continue to experience difficulties please contact the payee.
00000011 The payment has been returned by the receiving bank and the reason is not specified. Contact the payee for more information.
00000012 The payment has been returned by the receiving bank because the payee's account is no longer valid. Please check the recipient details are correct and try again. If you continue to experience difficulties please contact the payee.
00000013 The payments has been returned by the receiving bank. We don't have any further details for you regarding why this payment has been rejected. Please contact the payee to find an alternative method of payment.
00000014 The payment has been returned by the receiving bank. We don't have any further information regarding the reason why this payment has been rejected. Please check the recipient details are correct and try again. If you continue to experience difficulties please contact the payee.
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