Most commonly asked questions
- What are the different transaction codes on my statement?
- What are the 'faster payment reject and return reason codes'?
- How far back do my statements go and how can I view them?
- Where can I find my archive?
- How do I print a statement?
- How do I see an account statement?
- What does the error message ‘Account information is only available for 15 months - use your archive to obtain this information’ mean?
- How do I view a payment advice?
- Why is a stopped cheque showing as being paid on my account?
- How can I get more information about a payment I've received?