Most commonly asked questions
- What are the different transaction codes on my statement?
- What are the 'faster payment reject and return reason codes'?
- How do I download or print a statement?
- How far back do my statements go and how can I view them?
- Where can I find my archive?
- How do I see an account statement?
- What does the error message ‘Account information is only available for 15 months - use your archive to obtain this information’ mean?
- Why is a stopped cheque showing as being paid on my account?
- I received a Faster Payment yesterday - why does it appear as if it was received today?
- How do I view and print a payment advice in Bankline?