Most commonly asked questions
- What transaction types are visible on the Bankline statement after 18:30 on a business day?
- Bankline shows my payment as an Inter Account Transfer (IAT), but it has appeared on my statement as a Faster Payment, why is this?
- How do I order a credit book?
- I received a Faster Payment yesterday - why does it appear as if it was received today?
- I don’t want users to have access to Account services and be able to order chequebooks – can I remove this privilege from their role?
- Will I see any differences in how unpaid cheques are shown on Bankline following the introduction of the Image Clearing System (ICS)?
- How do I search for a voucher?
- Why don’t I have the Account services menu option?
- How far back can I view my balances?
- Why don't I have access to view all accounts?