Most commonly asked questions
- How do I use my Smartcard and reader?
- How far back do my statements go and how can I view them?
- How do I authorise with my smartcard and QR reader?
- How do I structure a Bankline import file?
- What is Confirmation of Payee?
- For which countries must the beneficiary address details be completed for international payments?
- What is a CHAPS payment?
- How do I reinstate a user who is locked out but still knows their PIN and password?
- What's a SEPA payment?
- How do I update my contact details in Bankline?