Most commonly asked questions
- What extra information do I need to include in payments to the United Arab Emirates?
- How do I order a replacement smartcard?
- How do I register a new account in Bankline?
- Can I change the details on an account?
- How far back do my statements go and how can I view them?
- How do I structure a Bankline import file?
- What should I do if I've forgotten or locked the PIN for my smartcard?
- What’s a Third Party Provider (TPP) and how does this relate to Open Banking?
- How do I set or change a payment limit for my organisation?
- What is dual authorisation and how do I set or change it?