Most commonly asked questions
- How far back do my statements go and how can I view them?
- Where can I find a guide on how to use my smartcard QR reader?
- What's a User ID?
- How do I make a CHAPS payment?
- How do I order a chequebook in Bankline?
- How do I authorise with my smartcard and QR reader?
- What's a SEPA payment?
- How do I identify my Bankline administrator?
- How do I order smartcards to a home address, for users working from home?
- What is the difference between Faster Payment and CHAPS?