Most commonly asked questions
- I'm being asked to scan a QR code to log in, but I don't have a QR card reader. What should I do?
- What are the 'faster payment reject and return reason codes'?
- What are the technical requirements needed to access Bankline?
- How do I order a replacement smartcard?
- How do I order a smartcard for a user who's never had one before?
- How do I order a smartcard QR reader?
- I'm having problems logging in and using Bankline, what should I do?
- How do I make a CHAPS payment?
- What is a Customer ID?
- How far back do my statements go and how can I view them?